Refund Policy

Return Period

At Jodal, client satisfaction is important to us. Since we provide digital and creative visualization services, including photorealistic 3D renderings, animations, and modern visual experiences, refund requests may be submitted within 14 days from the date of project delivery or service completion.

Refund Process

Once a refund request is received, our team will review the project details and the reason for the request. If the request meets our refund policy conditions, a refund of 47% of the paid amount will be issued. This percentage accounts for project planning, creative work, processing fees, and operational costs already incurred during production.

Eligibility for Refunds

To be eligible for a refund:

• The request must be submitted within 14 days of delivery.
• The client must provide proof of purchase or the related invoice/order number.
• The project files, concepts, or deliverables must not have been commercially used, resold, or redistributed.
• Refunds are only applicable for services that have not been fully finalized, approved, or extensively revised.

Non-Refundable Services

The following are generally non-refundable:

• Completed and approved custom 3D renderings or animations
• Projects with multiple completed revision rounds
• Urgent or expedited services
• Services already delivered and accepted by the client

How to Request a Refund

To request a refund, please contact our support team at:

Email: Jodal.rachid@gmail.com

Please include your project details, invoice or order number, and a brief explanation of your request. Our team will review your case and guide you through the next steps.

Refund Timeline

If your refund request is approved, the refund will be processed within several business days depending on your original payment method and financial institution.

Contact Us

If you have any questions regarding this Refund Policy or require assistance, please contact us at:

Jodal
Email: Jodal.rachid@gmail.com